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Important change to Technical Support for Perceptive portfolio products

As of 8:00 p.m. EST, on Friday, December 15, 2017, the Kofax Customer Portal will no longer be used to provide technical support for the Perceptive portfolio products acquired by Hyland, including Perceptive Content (formerly ImageNow), Perceptive Intelligent Capture (formerly Brainware), Acuo VNA, PACSgear, Claron, Nolij, Saperion, Pallas Athena and ISYS.

All Perceptive support Cases are in the process of being migrated to Hyland Community, Hyland's customer support portal, with an expectation of completion by 3:00 a.m. EST on Monday, December 18, 2017. We will provide an update via email once the migration is complete.

If you require support during this migration period, technical support is still available. Please contact Hyland Technical Support via phone.

Thank you in advance for your patience during the migration.

 

Technical Support Holiday Notice

As the holidays approach we’d like to pass along to our customers our wishes for a happy holiday season and a successful new year. At the same
time, we wish to remind our customers that Kofax employees across the globe will be taking some time off to be with our families during this
special time of year.

Please visit the Kofax Technical Support Holidays webpage for a list of regional holidays during which Kofax offices will be closed in your area.  

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Kofax Customer Portal

The Kofax Customer Portal is the online Case submission and tracking method available 24x7 for all customers. The Kofax Customer Portal allows eligible contacts to enter new Web-based support Cases, receive responses to their existing Web-based support Cases, and review their existing Web-based support Case history online.

The latest Guide to the Kofax Customer Portal will help you to successfully navigate and use the Kofax Customer Portal.

You must request a Kofax Customer Portal login (using the hyperlink below) in order to access the Kofax Customer Portal. Once a new Case has been submitted, the eligible contact should receive an update notification via email within one business day of their Kofax Customer Portal submission. (Click here to see the list of Kofax Technical Support holidays.)

For companies that have a current 24x7 support contract, please contact your designated Kofax Technical Support group, by telephone, if you have an urgent issue.