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Important change to Technical Support for Perceptive portfolio products

As of 8:00 p.m. EST, on Friday, December 15, 2017, the Kofax Customer Portal will no longer be used to provide technical support for the Perceptive portfolio products acquired by Hyland, including Perceptive Content (formerly ImageNow), Perceptive Intelligent Capture (formerly Brainware), Acuo VNA, PACSgear, Claron, Nolij, Saperion, Pallas Athena and ISYS.

All Perceptive support Cases are in the process of being migrated to Hyland Community, Hyland's customer support portal, with an expectation of completion by 3:00 a.m. EST on Monday, December 18, 2017. We will provide an update via email once the migration is complete.

If you require support during this migration period, technical support is still available. Please contact Hyland Technical Support via phone.

Thank you in advance for your patience during the migration.

 

Technical Support Holiday Notice

As the holidays approach we’d like to pass along to our customers our wishes for a happy holiday season and a successful new year. At the same
time, we wish to remind our customers that Kofax employees across the globe will be taking some time off to be with our families during this
special time of year.

Please visit the Kofax Technical Support Holidays webpage for a list of regional holidays during which Kofax offices will be closed in your area.  

Kofax Products

Product Family
Ascent Xtrata Capture
Kapow Robotic Process Automation
Kofax Analytics for Capture Business Intelligence and Analytics
Kofax Analytics for Kapow Business Intelligence and Analytics
Kofax Analytics for MarkView MarkView
Kofax Analytics for Mobile Mobile
Kofax Analytics for TotalAgility Business Intelligence and Analytics
Kofax Capture Capture
Kofax Capture Advanced Reports Capture
Kofax Capture Import Connector - Web Services Capture
Kofax Communication Server Capture
Kofax Customer Communications Manager Customer Communications Manager
Kofax Export Connectors Capture
Kofax Express Capture
Kofax FraudOne E-signature
Kofax Front Office Server Capture
Kofax ImageControls Toolkit Imaging/VRS
Kofax Import Connector Capture
Kofax Insight (formerly Altosoft Insight) Business Intelligence and Analytics
Kofax MarkView for Oracle MarkView
Kofax MarkView for SAP MarkView
Kofax Mobile Capture Mobile Capture
Kofax Mobile SDK Mobile Capture
Kofax Monitor Capture
Kofax Reporting Business Intelligence
Kofax SignDoc E-signature
Kofax SignDoc SDK E-signature
Kofax SignDoc Web E-signature
Kofax SupplierExpress MarkView
Kofax TotalAgility Platform Smart Process Applications
Kofax Transformation Modules Transformation
Kofax VRS Imaging/VRS
Kofax Web Capture Capture